Terms & Conditions

1. Who we are

   Nature & Nurture Co. is run by Danielle (Dannii) Best, a bachelor-qualified clinical naturopath based at Whittlesea Health & Wellness, 3/79-81 Church St, Whittlesea, VIC 3757. We offer naturopathic consults in clinic and via telehealth across Australia.

2. Using this website

   This website and its content (text, images, branding) belong to Nature & Nurture Collective unless stated otherwise. You're welcome to browse and share our content, but please don't copy, reproduce, or use it commercially without asking first.

3. Bookings and consultations

   All consults need to be booked in advance through our booking system. You'll receive a confirmation once your booking is locked in.

   If you're a new patient, an initial consult is required so we've got the full picture before moving into ongoing care.

4. Cancellations and rescheduling

   We ask for at least 24 hours notice if you need to reschedule or cancel. Full details, including what happens if less notice is given, are on our [Cancellation Policy] page.

5. Payment

   Payment is required at the time of booking or at your appointment, depending on the service. We accept payment via Stripe. Prices are listed in Australian dollars and include GST where applicable.

6. Scope of practice

   Naturopathic care is not a substitute for medical care. I don't diagnose medical conditions, and I don't provide urgent or emergency treatment. If you're experiencing a medical emergency, please contact 000 or your nearest emergency department.

   I work collaboratively alongside your GP and other healthcare providers, not as a replacement for them.

7. Package terms and conditions

   The following terms apply specifically to our longer support care packages (FOUNDATIONS, REBUILD, TRANSFORM). Please read these carefully before purchasing a package.

   7.1 Package Timeframes

   Each package is valid for the timeframe stated (3, 6 or 9 months). All consultations, testing reviews, check-ins and included support need to be used within that period. Unused inclusions can't be carried over, refunded or transferred to another person.

   7.2 Booking Your Appointments

   All consults included in your package are scheduled in advance once you've purchased. This keeps your care consistent and supports your progress. If you need to reschedule, our standard cancellation policy applies. Once you've purchased your package, I'll be in touch to book in your included consultations.

   7.3 Payment

   Packages are paid in full at the time of purchase. Payment plans aren't available for these packages. Appointment times are only secured once full payment is received. Packages are non-refundable once purchased.

   7.4 Testing

   Microba and/or Metabolic Balance testing is included, depending on your package. If you've completed one of these tests recently, we can talk through whether repeating it makes clinical sense. Testing needs to be completed within your package timeframe, delayed testing may limit how much we can cover in your consults.

   7.5 Herbs & Supplements

   Your allocated herbal formulas and probiotic supply are included as listed. Any additional herbs or supplements recommended during your care plan are at your own cost.

   7.6 WhatsApp Support (TRANSFORM Package Only)

   WhatsApp access is for brief check-ins, accountability and simple questions. It's not for acute care, emergencies, or full consult-level assessments. Response window: within 24 to 48 hours, Monday to Friday.

   7.7 Scope of Practice

   Naturopathic care isn't a substitute for medical care. I don't diagnose medical conditions or provide urgent or emergency treatment.

   7.8 Expiry & Unused Services

   Any consultations, check-ins, testing reviews or other inclusions not used before your package expires are forfeited. No partial refunds are provided for unused components.

   7.9 Pause Requests

   If a significant life event comes up (major illness, pregnancy complications, bereavement), you can request a one-time pause for up to 4 weeks. Approval is at my discretion and not guaranteed.

8. Single consult refunds

   Outside of packages, single consults cancelled more than 24 hours in advance may be eligible for a refund. Consults cancelled with less notice, or no-shows, are subject to our Cancellation Policy.

9. Shop purchases

   If you purchase a physical product through our shop, our [Shipping] and [Returns] policies apply.

10. Liability

    While we take care to provide accurate, evidence-informed guidance, individual results vary and we can't guarantee specific health outcomes. To the extent permitted by law, Nature & Nurture Collective isn't liable for any indirect or consequential loss arising from use of our services or this website.

    Nothing in these terms limits your rights under the Australian Consumer Law.

11. Links to other websites

    Our site may link to third-party websites for your convenience. We don't control these sites and aren't responsible for their content or privacy practices.

12. Changes to these terms

    We may update these terms from time to time. Changes take effect once posted to this page. Continuing to use our services after an update means you accept the revised terms.

13. Governing law

    These terms are governed by the laws of Victoria, Australia.

14. Contact us

    Questions about these terms? Reach out any time.

    Danielle Best

    [email protected]

    0421 669 244

    3/79-81 Church St, Whittlesea, VIC 3757, Australia

This Terms and Conditions policy was last updated: July 2026