Shipping & Returns

This policy covers products purchased through our shop. By placing an order, you agree to the terms below.

Shipping

We aim to get your order on its way as quickly as possible. All orders are processed within 24 hours and dispatched within 2 to 3 business days.

Shipping costs

Standard shipping: $12.50

Express shipping: $16.50

(Express shipping covers transit time only, not processing time)

Multiple parcels

We work with more than one trusted supplier, so your order may arrive in separate parcels. There's no extra cost to you for this, we cover it. You'll receive tracking details for each parcel so you know what to expect.

International shipping

At this stage, we only ship within Australia.

Return period

You can request a return within 14 days of delivery.

Eligibility

To be eligible, items need to be:

- in the same condition you received them;

- unused and unopened, in original packaging;

- accompanied by proof of purchase.

What can't be returned

- Perishable goods

- Consumable health and wellness products (supplements, teas, powders, capsules)

- Gift cards or downloadable items

How to return something

Contact us within 14 days via our contact form or email, with your order number and reason for return.

Once we've reviewed and accepted your request, we'll send you return instructions.

Items are returned at your own expense, using the method we provide.

Because we work with multiple suppliers, return instructions can vary depending on what you've purchased.

Refunds

Refunds go back to your original payment method. Return shipping costs are your responsibility. Refunds are processed within 14 days of us receiving the returned item in good, resaleable condition.

Exchanges

We don't offer direct exchanges. If you'd like something different, return your original item (if eligible) and place a new order.

Damaged or faulty goods

If your order arrives damaged, faulty, or incorrect, contact us straight away with photos. We'll work with our supplier to arrange a replacement, refund, or repair, at no extra cost to you.

Change of mind

We don't accept returns for change of mind. Returns are only considered where the item meets the eligibility criteria above.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that can't be excluded. You're entitled to a replacement or refund for a major failure, and to have goods repaired or replaced where they're not of acceptable quality.

Split deliveries

Some orders include products from more than one supplier, so you may receive multiple parcels, each with its own tracking and return instructions.

Amendments

We may update this policy at any time. Changes take effect once posted here.