Cancellation Policy

Cancellation policy

Life happens, and sometimes you need to change your booking. That's completely fine, as long as we've got enough notice.

Rescheduling or cancelling

If you need to reschedule or cancel your appointment, we ask for at least 24 hours notice. This gives someone else the chance to take that appointment time, and keeps our books running fairly for everyone.

Less than 24 hours notice, or no-shows

Appointments cancelled with less than 24 hours notice, or missed altogether, will be charged 50% of the appointment value.

Refunds

For single consults (not packages), if you cancel more than 24 hours in advance, you're welcome to request a refund instead of rescheduling. Just let us know your preference when you cancel.

For packages, please refer to our [Terms and Conditions] page, unused sessions and pause requests are handled a little differently.

Thank you for understanding, it helps us keep offering the best possible care to everyone.